Managing Online Reputation: How to Protect Your Company on Social Media by Charlie Pownall
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Title: Managing Online Reputation: How to Protect Your Company on Social Media
Author: Charlie Pownall
Synopsis: Managing Online Reputation is a comprehensive look at online reputation management. Drawing on recent examples of organizations managing their online reputations effectively and ineffectively, it provides a practical and visual tool-kit of processes and techniques to help limit and respond effectively to negative situations on social media.